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Our site uses an order form for you to purchase our products. We collect your contact information (like your email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. You may opt-out of receiving future mailings. Financial information that is collected is only used to charge you for the products that you purchase and never sold or shared with other parties.
Shipping Policy: All orders must have a valid Home or Business address. We do not ship to P.O. Boxes. Oversize items and Heavy Weight items, including but not limited to bumper components, body panels, engines, transmissions, require extra shipping charges; please email us for a quote before ordering. Please be specific as to what you want to have shipped and have the complete address to which it will be shipped. These items are necessary to give an accurate quote for shipping costs. If the actual shipping charges are more than what was calculated at checkout, you will be charged the additional shipping charges. ISUZU parts drop-ship directly from their warehouse. They only ship with a "Signature Required" upon delivery. Someone will have to sign for the package.
International Orders: Due to the cost of shipping internationally, the shipping prices calculated at checkout do not apply. You will be charged estimated shipping costs at the time of shipping. Any additional charges incurred will be billed separately. If you order a part that is Oversize, Heavyweight or may have unusually high shipping costs, we will contact you prior to shipping to give you a shipping estimate. At that time, we will ask for written or verbal consent to charge you actual shipping costs. International Buyers are responsible for all costs incurred while shipping the product to their given address. This includes, but is not limited to insurance, import taxes, or duties. International orders will only be shipped to the credit card billing address. There are no exceptions.
ISUZU parts "Drop-Ship" directly from ISUZU. They WILL NOT SHIP outside of the U.S. It has to be one of the 50 U.S. states. If you're an international customer and have a contact in the U.S. to ship to, that address can be used and then your contact can ship to you. We can also provide this service by having the parts shipped to our location and then we can ship internationally. What will be required by you is email documentation of not only your shipping information but, a copy of a "Photo I.D." and a "Front" and "Back" copy of the credit/debit card being used for the transaction. The names on those documents must match. When placing orders on-line the shipping address used will be our address: 2900 Burlington, North Kansas City MO, 64116. Your order will NOT be processed and your card will NOT be charged until the aforementioned documents are provided. You can FAX photocopies to (816) 474-1401 or by email to firstname.lastname@example.org.
Discontinued Parts: Not all discontinued and/or older parts and/or accessories are available for immediate shipment. Please call or email to confirm availability on shipping of discontinued and/or older parts and/or accessories. There will be no returns or exchanges on discontinued and/or older parts and/or accessories. They are considered “Final Sale.”
Handling Charge: At checkout, there will be a $2.00 Handling Charge added to every order to cover the cost incurred when packaging your order for shipment.
Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions about core charges please feel free to contact us and we will be happy to answer them.
Return Policy: NO RETURNS ON ISUZU PARTS. NO EXCEPTIONS
Terms and Conditions: No Warranty. The accuracy and reliability of the content on this site is not guaranteed. The content from this site is provided “AS IS” and all warrantees, either express or implied are disclaimed including, without limitation, non-infringement, merchantability or fitness for a particular purpose. We assume no liability for any errors, bugs, viruses, omissions, or other problems with the content on this site. To the fullest extent of the law, we make no representation or warrantees of any kind whatsoever with respect to the content on this site or the materials, information and functions made accessible by the software used or accessed for any products or services or hypertext links to third party sites, or for any breach of security associated with the transmission of sensitive information through this site or any further linked site. We do not guarantee continuous, uninterrupted, or secure access to this site and operation of this site may be in the interfered with by numerous factors outside of our control.
Limitation of Liability: In no event are we liable for any special or consequential damage that are directly or related to the use of, or the inability to use, the services on this site or this site’s programs software or printed material, even if we have been advised of the possibility of such damages. Some states do not allow the exclusions or limitation of incidentals or consequential damage, so the above limitation and exclusion may not apply to you.